driveczech group s.r.o.
Korunní 2569/108
101 00 Praha-Vinohrady
IČO: 17383447
DIČ: CZ17383447
(hereinafter referred to as "the Broker")
provides the Customer with the possibility of ordering the transport of persons via https://driveczech.com provided by a third party (hereinafter referred to as "carrier").
Based on demand, the intermediary seeks to provide the customer with a service with the best fit carrier according to the order criteria, as a contractual partner and a third party physically providing the service. As soon as the customer gets contact with the carrier, the role of the broker ends here.
The broker for each transport carried out by the carrier will receive a financial reward that is agreed in the contract between the carrier and the broker. The customer is obliged to pay the agreed amount in full to the intermediary prior to the service. If the customer wishes to change the agreed service during transport, he will inform the carrier or the broker and he will send the quotation to the customer via email. The broker reserves the right not to satisfy the customer's wishes for safety or operational reasons.
You can read our privacy policy in a separate document here.
In no event shall the Broker be liable for any damage to property or health of persons arising during transportation.
The Customer is obliged to pay the ordered service in advance to the Provider according to the payment details, unless agreed otherwise. The Customer is obliged to come to the place of pick-up at the agreed time and under the agreed conditions. If the customer fails to comply with the agreed conditions, such as changing the place or time without prior agreement, he is obliged to pay the additional costs incurred, such as waiting time and multi-kilometers according to the pricelist. The customer has the right to cancel the ordered service under the following conditions:
The broker reserves the right to reject or cancel the order without giving any reason (especially for technical reasons). The Broker undertakes to provide the Customer with a carrier service corresponding to the specifications in the order. If the agreed carrier fails to provide the service for any reason, the intermediary undertakes to provide a replacement available option. If this is not possible at the moment, the intermediary undertakes to return the full amount paid to the customer immediately, but no later than 30 days.
Mutual disputes between the broker and the customer are settled by the general courts. Supervision of compliance with the obligations pursuant to Act No. 634/1992 Coll. Information on the existence, mode and conditions of out-of-court complaint handling and on the supervisory authority Consumer complaints are received at [email protected]. The seller sends the complaint information to the consumer's electronic address. The state administration's supervisory and control bodies are: